Asset Management

Fully automated collection and update of data through a robust synchronization engine from these sources:

• Microsoft® Active Directory® computer accounts
• Microsoft® Exchange 2000/2003 mailbox attributes and email addresses
• Microsoft® WSUS (Microsoft Windows Update Services)
• GFI® NSS (GFI® Network Security Scanner)
• GFI® NSM (GFI® Network Server Monitor)
• HP SIM (Hewlett-Packard® System Insight Manager®)

Scanning of the network for software installations, mailbox sizes, email addresses, last login dates

Consolidation of this data into one consistent view in a PostgreSQL database (read this article if you would like to know more about PostgreSQL...)

Security Management

A dashboard informs you about recent network activity such as:

• New systems in your Active Directory® domains
• New email addresses assigned to Public Folders, Contacts, Groups and User Accounts
• New software installations on systems throughout the network
• Last login dates for all user accounts
• Systems that have not been on the network for an extended time period (missing systems)

Availability Monitoring

Monitoring of systems availability by checking on running services and disk space. Monitoring setup is two clicks!

Additionally, consolidation of several independent monitoring tools into a single view

• HP SIM (Hewlett-Packard® System Insight Manager®)
• GFI® NSM (GFI® Network Server Monitor)

Prognostics are derived from the collected disk stats to determine disk growth on systems. You can see when a system will run out of disk space if growth continues at the current rate!

Change Management and Change Request Management

• Create and manage RFCs throughout their life-cycle
• Link changes to systems and services
• PHP front-end for customers to submit and update RFCs

Dependency Management

• Document and manage dependencies between systems and services
• Linked into the Change Management

Incident Management

• Create and manage incidents throughout their life-cycle
• Link changes to incidents, systems and services
• PHP front-end for customers to submit and update Incident Reports

Knowledge base

• Respond to incidents with knowledge base articles
• PHP front-end gives customers access to a search able knowledge base
• Entering an incident automatically looks up potentially applicable knowledge base articles

Purchase Request Management

• Create and manage purchase requests throughout their life-cycle
• Link purchases to systems and services
• PHP front-end for customers to submit and update Purchase Requests

Customer service

• Incident, Change and Purchase Request Management offer email functionality to update customers on the status of their submission
• Automated approval process through email and the PHP front-end so that change requests have to be approved by the manager listed in Active Directory®

Microsoft® IIS (Internet Information Server) Log File Import

• Export compliance verification and audit for FTP sites
• Report generation for web and FTP sites
• Resolution of visitors to countries
• View entry and exit pages for visitors
• View page errors through bad links
• Automated log import engine that can run directly on the web server

This product includes GeoLite data created by MaxMind, available from http://www.maxmind.com/.